DON''T YOU JUST LOVE TIM HORTONS

TIM HORTONS
http://www.timhortons.com/ca/en/index.html
http://www.timhortons.com/ca/locator/locations.html?q_loc=walkerton
TIM HORTON WALKERTON COMPLAINTS
http://www.complaints.com/directory/2004/april/27/17.htm
http://www.mystore411.com/store/view/967350/Canada/Tim-Hortons-Walkerton
TIM HORTONS DEALINGS
http://www.gowlings.com/resources/PublicationPDFs/LevittN_Mar2009.pdf

I THOUGHT I WOULD GO FOR A WALK AND ENJOY A COFFEE AT TIM HORTONS.I GOT TO THE WALKERTON ONTARIO TIM HORTONS.WAITED IN LINE FOR 3 MINUTES LIKE USUAL EVEN THOUGH THERE WAS ONLY 2 OTHER PEOPLE IN LINE AHEAD OF ME.THERE WAS AT LEAST 3 WORKERS BUT ONLY ONE WAS SERVING THE INSIDE CUSTOMERS LIKE USUAL.THE GIRL AHEAD OF ME HAD TO SAY ARE YOU GOING TO SERVE ME YET AND THE CLERK SAID I HAD TO WASH MY HANDS FIRST.SO THE 2 GIRLS AHEAD OF ME WERE SERVED AND I GOT A HOT CHOCOLATE AND SAT DOWN INSIDE WITH IT.

WELL ITS COLD OUTSIDE TONIGHT AND HAVE USE NOTICED WHEN USE ARE IN TIM HORTONS FOR 10MINUTES OR SO,THEY TRY TO GET RID OF YOU BY FREEZING YOU OUT.I WAS SMART TONIGHT I WORE A COAT BECAUSE I KNEW WHAT THEY DO.IT HAPPENS EVERY TIME I GO INTO TIM HORTONS IN WALKERTON OR HANOVER.THEY BLAIR THE AIR CONDITIONING TO GET RID OF YOU.BUT THEY SURE WANT YOUR MONEY AND TO GET YOU INTO TIMS BY PUTTING GIMMICKS LIKE ROLL UP THE RIM TO WIN TO INTICE YOU TO GET RID OF YOUR MONEY THERE.BUT AFTER THEY GRAB YOUR MONEY-AFTER YOU WAIT IN LINE TO BE SERVED FOR 5-10 MINUTES-THEY FREEZE YOU OUT TO GET RID OF YOU.THIS IS A GREAT WAY OF DOING BUSINESS.SO IT WAS JUST ANOTTHER NIGHT AT TIM HORTONS IN WALKERTON ONTARIO CANADA.I ASKED THE CLERK WHILE I WAS LEAVING WHY DO YOU GRAB PEOPLES MONEY AND FREEZE THEM OUT.SHE REPLYED OUR AIR CONDITIONING IS AT 75 DEGREES ONLY.AND I LEFT.LOTS OF PEOPLE HAVE TOLD ME THEY HAVE TO WAIT IN LINE FOR 10 MINUTES BEFORE THEY GET SERVED SINCE ONLY 2 CLERKS ARE ON.I THINK THE WOMAN THAT RUNS IT OR OWNS IT HAS 6 OTHER STORES SHE RUNS OR OWNS TO.BUT I'M NOT POSSITIVE ABOUT THIS FACT.

I'M NOT THE ONLY ONE THAT COMPLAINS ABOUT WALKERTON TIM HORTONS.

Tim Hortons #982, Walkterton, Ontario, Canada - told Tim Horton's no longer gives out cups of water Tim Hortons #982, Walkterton, Ontario, Canada - told Tim Horton's no longer gives out cups of water

Tim Hortons #982 Walkerton, Ontario

I have a complaint regarding the consistency of policy at Tom Horton's stores.I am a black coffee drinker and have been ordering my coffee with ice to cool it down enough to drink for years now. Tim Horton's have now taken away that option by taking away the ice! I initially tried to have the server cool my coffee with a little water, however this was not a good fix ,as I found my coffee either too hot or in most cases received a coffee so cold and watered down that it barely tasted like coffee.I tried another approach by ordering a cup of water on the side and cooling the coffee down myself. This fix was working out well for me, although a little inconvenient, as I had to pull over in order to safely perform this ritual, at least I could get a coffee that wasn't going to burn my lips off.This all changed for me on Saturday April 24th at 7:00 am. Whilst ordering my morning coffee (which I have done for several years now) I was told that Tim Horton's no longer gives out cups of water.

I was at the very least, not pleased and was FORCED to buy a bottled water for the soul purpose of using an ounce of it to cool my coffee.Out of curiosity when passing through Kincardine 30 minutes later, I stopped at their local Tim Horton's on Highway 21 and ordered the same order..Large black coffee with a cup of water and was given my order ..no problem.Today when I went to Kincardine I visited the other store located on Queen Street and ordered the same , again no problem.I picked up a complaint form at the Walkerton store on the Saturday I was denied the cup of water, and after receiving my request of water at two other stores was motivated to fill it out.I personally took the complaint in to the Walkerton store, requested to speak with a manager. I was able to speak with a supervisor and communicate my dilemma to her. She was very pleasant, however the answer I received from her was Tim Horton's do not give out cups of water.I challenged her on this stating that in two different Kincardine Tim Horton's, this was not a problem at which time she told me that, that was the policy of that particular store.

First off I think that is what initially I should have been told ,as I was about to boycott all Tim Horton's stores and take my business elsewhere.Secondly..Come on..How much does a cup of water cost people! I mean I know the cup is a couple of cents, but after all I am drinking black coffee! Aren't they saving on the cream and sugar from many black coffee drinkers? Can they not afford to give me a cup of water? Will I be forever forced to buy a bottled water to get that much needed ounce of water to cool my coffee????? Do I need to wait 40 minutes, which incidentally it takes to cool a large black coffee down to the point where it can be drunk.I believe that policy like this should be governed by Tim Horton's Head Office, not by the cheap franchise owners who want to save a couple of cents. They could be costing mega dollars in revenue losses, to other Tim Horton's franchises with poor customer service like this.Any comment from Tim Horton's would be greatly appreciated.Doug D
Date: Wednesday, 28-Apr-04-Complaint #: 100,272

anonymous 11:39 AM on June 2, 2010
Go check out the sites www.timhortonslies.wordpress.com and www.thetdlgroupltd.com after reading this I for one will never spend another dime at Tim Hortons. They are so stupid that they let someone else own the name thetdlgroupltd which is the name of the company that owns and operates Tim Hortons.

Tim Hortons Franchise Facts September 11, 2010 timhortonslies

We have finally secured a News Agency to Reveal the Truth and to Publish the story of how the Iconic Franchisor does Business.

* Buyer beware. Not all locations are successful!!!!
* There is another side to the iconic franchisor that is not publicly known.
* Low volume stores keep being resold as subsequent owners go broke.
* Franchisor profits not only on Rent, Royalty, and Advertising as owner goes broke but profits on resale of equipment and leaseholds.
* NO HELP
* Once franchisee exhausts all sources of cash to keep the business afloat, franchisor mounts a systematic negative evaluation of the operator to use against them in the termination process.
* Franchisor advocates financial aid to struggling owners but this is only lip service.
* Systematic bullying undermines confidence, self worth, and positive outlook needed to motivate staff and build sales.

************ Check back soon as all Financials and Court Related Documents Get Released************Here is our story, with many more being posted to reveal the Lies that Tim Hortons tells Potential Investors.

Categories: Uncategorized Tim Hortons, The Untold Story
May 27, 2010 timhortonslies

How can something be sold, go corporate, be sold, go corporate, be sold yet again and this is considered a success??? This is the second attempt after being shut down, with threats and the use of trademark infringement to stop us from telling our story. This is a story about a franchise. One that was started many years ago with the Toronto Maple Leafs hockey player Tim Horton and the stores that followed in his name. We will refer to the company as The TDL Group Ltd so we can tell our story, and now we have current store owners to share their experience also. First and foremost, this is not meant to bash or say bad things as the products are good and store owners are doing their very best to try and make a living selling a good product. What this site is about is the current state of this franchise and the laws that are in place that don’t protect the franchisees. We will share our story and the lawsuit that followed so we can help the current store owners so they are fully aware of what will happen to them once their operations fail and the steps the company will take to make them sign a confidentiality agreement and the timeline that it will follow. My family has nothing left to lose and the threats of The TDL Group Ltd do not scare us as the sharing of information is the most important aspect. The only thing The TDL Group Ltd is afraid of is the sharing of information. If every person involved in this company would share what’s happening I’m sure the tactics that they use would stop. The power of everyone coming together is strong and the fact some store owners are being singled out with others being given special deals so they do not join the class action lawsuit. For the store owners who think that the deal they are being given to not join the class action will stay in place forever, you are wrong. When your time is up in the system they will turn on you and you will now be left in a situation where you are truly alone and now this website will be your information booklet. As store owners you have to see how other store owners were treated and see what the outcome will be for you and your family. This is not a story of success but a story of failure and the complete destruction of our family. I thank all store owners who shared their information with us, and we will in turn protect your identity and help build your class action lawsuit to include more store owners and help achieve your goals. Anyone wanting to share information with us can contact us through the site and know your identity will be kept private. We have been overwhelmed with people asking us for our help. The best way we can help you is to share our information and let prospective franchisees get the true information and help guide them with the proper questions to ask and the right lawyer and accountants to see. If you’re just interested and want to know what really goes on, please post a comment and tell us what you think. We all live in a free country here in Canada and we’d like to think that freedom of speech is alive and well and some corporation with deep pockets can’t scare us or a host to shut the site down and prevent the truth from being told. Thank you to everyone for your support and we will in turn be the bridge to bring everyone together and to get the truth out there for the public to see.

We will not sign a confidentiality agreement to let this keep happening. Although our family has lost everything, we have not lost hope and we have not stopped wanting to help others with our experience. Our case was not successful and we ran out of money to continue to pursue this. But a conference was held on franchising and our case was front and centre, and this is what they thought of the judge’s decision;

Canadian Franchise Association Legal Day – March 3, 2009
A. COMMON LAW GOOD FAITH

It appears that in Manitoba, at least, a franchise agreement does not impose obligations of utmost good faith on the parties. The contention that it does was advanced by the franchisees and related parties in The TDL Group Ltd. v. Zabco Holdings Inc. The trial judge refused to follow the decision of the Ontario Superior Court of Justice in Machias v. Mr. Submarine , stating that the franchisor-franchisee relationship is an ordinary commercial one that gives rise to the simple duty to perform the contract in good faith, but not to a higher duty than that. Nor was the franchisor a fiduciary of the franchisee. Accordingly, the franchisor did not owe a pre-contractual duty to warn the franchisee about the vicissitudes of carrying on business in Winnipeg; nor did it owe the franchisee a higher duty than to act reasonably and honestly during the performance of the contract.To read all of this report follow this link; http://www.gowlings.com/resources/PublicationPDFs/LevittN_Mar2009.pdf

Take a look around the site and tell us what you think. Take a look at the operation of the store and see that almost everything is a fixed cost in a 24/7 operation. The only thing that changes on a day to day basis is the volume of traffic your store has and the cost of goods to run it. If you’re a current store owner and your cost of goods exceeds the 30-32% range than you simply aren’t making money. The only thing that you need to share with other store owners is your sales and your cost of goods. If they are above this and the only company you purchase goods from is The TDL Group Ltd then you know you are in serious trouble. If your rent or royalties have already been reduced then you are already in serious trouble. Everyone in the system needs to share what deal they get with one another so everyone is on the same playing field. Here in Manitoba every store had a different deal and we will show the transcripts of our trail about the concessions that are required just so you can stay in business. As you can read from the above statement, The TDL Group Ltd does not have to tell you that other stores are in trouble or if they are being resold over and over again. Thank you for visiting and check back often as we will continue to post more and more information for you to view. We appreciate all comments and have some video to show of our parents and how it has affected their health and stolen the best years of their lives….Sincerely John, Irene, Cheryl, and Chris Zaborniak.

Rants fuel Tim Hortons Facebook groups-There seems to be more than coffee brewing at Tim Hortons. Frustrated employees have banded together on the popular social networking site Facebook to give cranky customers the basic rules on how to order their daily fix if they want to get good service.By CanWest News Service January 11, 2008

There seems to be more than coffee brewing at Tim Hortons.Frustrated employees have banded together on the popular social networking site Facebook to give cranky customers the basic rules on how to order their daily fix if they want to get good service.A trip to Tim Hortons is part of the daily routine for many Canadians, but it doesn't necessarily seem to be the warm and fuzzy experience the commercials make them out to be for people on both sides of the counter.Facebook hosts more than 500 groups about Tim Hortons, some appreciative, some definitely not.This is for everyone who gets fed up with people who don't know what they want, and for workers who have to put up with this everyday. If people would just listen to these rules when ordering the world will be a better place, writes Janice Morgan, who identifies herself as the administrator of one group called Tim Hortons Rules of Ordering and More that has some 3,400 members.The 80 rules or so spell out how to make your visit to Tims more efficient: When you want a coffee with no sugar, do not say no sugar it sounds like your saying one sugar, or If you don't say you want anything in your coffee don't expect to get anything in it, we can't read your mind and Stop telling us to stir it well there is no button on the cash register for that.Although somewhat amusing, the rules are from people who identify themselves as Tim Hortons employees and who clearly wish customers would spend a day in their shoes.Almost everyday someone is rude to me and my coworkers, writes someone who identifies herself as Meghan Watts. We try hard to get everyone's order right, but we do make mistakes from time to time. That's no reason to jump down our throats, yelling at us and trying to get free coffee.

In other Facebook groups such as Poor Souls Who've Worked at Tim Hortons, I Survived Making Ice Caps (iced cappuccinos) in the Summer (Tim Hortons employees) and I worked @(at) Tim Hortons and SURVIVED!, cranky workers share horror stories about testy clients.A worked identified as Nick Bolarinho wrote that one customer threw his iced cappuccino in his face and yelled this is s--- Another says that he still has nightmares about his former Tim Hortons job.But the coffee slingers are not the only ones airing their beefs on Facebook. Frustrated clients also have their support groups such as Tim Hortons Screws up my Order Every Time and Tim Hortons Service Sucks.Once I ordered a medium coffee, muffin and a bottle of water and I actually got two apple juices (in a bag), a large hot chocolate, a bagel and a muffin (not the one I asked for). They even charged me for what I did order..., complains a Kristine Julian from Halifax.Someone identified as Rachelle Richards sums it up this way: unhappy employees makes for shitty customer service, and therefore unhappy customers.But there is a silver lining for Tim Hortons employees. Many Facebook groups, like Addicted to Tim Hortons, are very positive and they seem to always have time for Tim Hortons.The public affairs director for Tim Hortons didn't return calls Thursday.CanWest MediaWorks Publications Inc.